Terms of Service
1. Business Information
This website and online store is operated by The Sterling Petal Boutique, LLC, a Texas limited liability company.
Business Name: The Sterling Petal Boutique, LLC
State of Formation: Texas
Location: Kaufman County, Texas
Contact Email: Robin@thesterlingpetal.com
Website: www.thesterlingpetal.com
2. Acceptance of Terms
By accessing or using our website, placing an order, or engaging with our social media accounts, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this site.
We reserve the right to update these terms at any time without prior notice. Continued use of the site following any changes constitutes your acceptance of the revised terms.
3. Products & Availability
The Sterling Petal Boutique sells women's apparel, accessories, jewelry, bags, sunglasses, headbands, and home goods. All products are subject to availability. We reserve the right to limit quantities, discontinue products, or correct pricing errors at any time.
Colors and product appearances may vary slightly from what is displayed on screen due to monitor settings and photography lighting. We do our best to represent products accurately.
4. Pricing & Payment
All prices are listed in U.S. dollars. We reserve the right to change prices at any time without notice. Sales tax will be applied to orders as required by Texas law.
Payment is due at the time of purchase. We accept major credit cards and any payment methods made available through our e-commerce platform (Shopify). We do not store payment information on our servers.
5. Order Acceptance
Placing an order does not constitute a binding contract until we confirm and process the order. We reserve the right to refuse or cancel any order for any reason, including but not limited to:
• Product unavailability or stock errors
• Suspected fraudulent activity
• Errors in product or pricing information
If your order is cancelled after payment, you will receive a full refund.
6. Shipping
Please refer to our Shipping & Returns Policy for complete information on processing times, shipping methods, and delivery. The Sterling Petal Boutique is not responsible for delays caused by USPS or other carriers once a package has been accepted and scanned.
7. Returns & Refunds
Please refer to our Shipping & Returns Policy for our complete return and exchange policy. By placing an order, you acknowledge and agree to the terms of that policy, including that we do not issue cash refunds.
8. Intellectual Property
All content on this website and our social media accounts — including but not limited to logos, brand name, photography, graphics, product descriptions, and written content — is the property of The Sterling Petal Boutique, LLC and is protected by applicable copyright and trademark laws.
You may not reproduce, distribute, modify, or use any of our content for commercial purposes without our express written permission. Personal, non-commercial use is permitted with proper attribution.
9. User Conduct
By using our website and social media channels, you agree not to:
• Post false, misleading, or defamatory content about our business or products
• Engage in harassment, bullying, or abusive behavior toward our staff or other customers
• Attempt to access, tamper with, or disrupt our website or systems
• Use our platform for any unlawful purpose
We reserve the right to block or ban any individual who violates these standards.
10. Disclaimer of Warranties
Our website and products are provided "as is" without warranties of any kind, either express or implied. The Sterling Petal Boutique does not warrant that the site will be uninterrupted, error-free, or free of viruses or other harmful components.
We make no warranties regarding the accuracy, completeness, or reliability of any product descriptions, pricing, or other content on the site.
11. Limitation of Liability
To the fullest extent permitted by law, The Sterling Petal Boutique, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services — including but not limited to loss of revenue, loss of data, or personal injury.
Our total liability for any claim arising out of a transaction shall not exceed the amount you paid for the specific product or order in question.
12. Privacy
We respect your privacy. Any personal information you provide — including name, email address, shipping address, and payment details — is used solely to process your order and communicate with you about your purchase.
We do not sell, rent, or share your personal information with third parties for marketing purposes. For details on how Shopify handles your data, please refer to Shopify's Privacy Policy.
By placing an order, you consent to receive transactional emails related to your purchase. If you opt into marketing emails, you may unsubscribe at any time.
13. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts located in Kaufman County, Texas.
14. Contact Us
If you have any questions about these terms, please contact us:
Email: Info@thesterlingpetal.com
Instagram: @thesterlingpetal
The Sterling Petal Boutique, LLC | Kaufman County, Texas
Orders
How do I place an order?
Simply browse our website at www.thesterlingpetal.com, add your items to your cart, and check out securely through Shopify. You'll receive a confirmation email as soon as your order is placed.
Can I change or cancel my order after placing it?
We begin processing orders quickly, so changes and cancellations must be requested within 2 hours of placing your order. Email us at Info@thesterlingpetal.com as soon as possible and we will do our best to accommodate you. Once an order has been packed or shipped, we are unable to make changes.
I didn't receive an order confirmation. What should I do?
Check your spam or junk folder first — confirmation emails sometimes land there. If you still don't see it, email us at Robin@thesterlingpetal.com with your name and the email address used at checkout and we'll get it sorted out.
Do you offer gift cards?
Not yet, but they're coming! Follow us on Instagram @thesterlingpetal for updates on new features and offerings.
Shipping
How long does it take to process my order?
All orders are processed within 2–3 business days, Monday through Friday. Orders placed on weekends or holidays will begin processing the next business day.
How much does shipping cost?
Shipping rates are calculated at checkout based on the weight of your order and your delivery address. We ship via USPS First Class and Priority Mail.
How do I track my order?
Once your order ships, you'll receive a shipping confirmation email with your USPS tracking number. Please allow 24–48 hours for tracking to update after you receive that email.
Do you ship outside the United States?
At this time, we only ship within the United States. We hope to expand in the future — stay tuned!
My package says it was delivered but I didn't receive it. What do I do?
We're sorry to hear that! Please check with neighbors and your local post office first, as USPS sometimes marks packages as delivered a day early. If it still hasn't turned up, email us at Robin@thesterlingpetal.com and we'll help you file a missing mail claim with USPS.
Returns & Exchanges
What is your return policy?
We accept exchanges and store credit within 14 days of your delivery date. Items must be unworn, unwashed, and returned with all tags attached. We do not offer cash refunds.
What items cannot be returned?
The following items are final sale and cannot be returned or exchanged: jewelry, accessories, sunglasses, headbands, bags, home goods, candles, and any items marked as Sale or Clearance.
My item arrived damaged or defective. What now?
We are so sorry! Please email us at Robin@thesterlingpetal.com within 48 hours of delivery with a photo of the damage and your order number. We will make it right immediately — no questions asked.
How do I start a return or exchange?
Email us at Robin@thesterlingpetal.com within 14 days of delivery. We'll send you a Return Authorization number (RA#) and the return shipping address. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
How long does it take to receive my store credit or exchange?
Once we receive and inspect your returned item, your store credit or exchange will be processed within 3–5 business days. You'll receive a confirmation email when it's done.
Products & Sizing
How do I know what size to order?
Each product listing includes a size guide and detailed measurements. When in doubt, size up — it's easier to exchange for a smaller size than to squeeze into something too small. You can also DM us on Instagram @thesterlingpetal and we'll help you find the right fit.
Are your clothes true to size?
It varies by brand and style. We note any sizing quirks in the product description — for example, if something runs small or oversized, we'll tell you. When we say "fits true to size," it does.
Will sold-out items be restocked?
Sometimes! Popular styles and colors do get restocked, but we can't guarantee it. The best way to know first is to follow us on Instagram @thesterlingpetal or join The Bloom List at thesterlingpetal.com for early access to restocks and new arrivals.
Do you carry plus sizes?
We are working to expand our size range and carry styles that work for every body. Check individual product listings for available sizes. If you're looking for something specific and don't see your size, reach out — we'd love your feedback as we grow our inventory.
Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay — all processed securely through Shopify.
Is my payment information secure?
Absolutely. All transactions are processed through Shopify's secure checkout. We never see or store your full card number or payment details.
Do you charge sales tax?
Sales tax is applied to orders as required by Texas law and calculated at checkout.
Connect With Us
What are your customer service hours?
We respond to all emails and DMs within 4 hours during business hours (Monday–Friday, 9am–5pm CST). Weekend messages will be answered first thing Monday morning.
How can I get in touch?
Email: Robin@thesterlingpetal.com Instagram: @thesterlingpetal Facebook & TikTok: @thesterlingpetal We love hearing from our customers — don't be a stranger!
How do I stay updated on new arrivals and promotions?
Join The Bloom List! Sign up on our website to get 10% off your first order, first access to new arrivals, and exclusive promotions delivered straight to your inbox. You can also follow us on Instagram and TikTok @thesterlingpetal for daily updates.
Still have a question? We're always happy to help.
Info@thesterlingpetal.com | Socials: @thesterlingpetal | Kaufman County, Texas