Shipping Policy

Processing Time

All orders are processed within 2–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day.

Most items ship within 2–3 business days. Select specialty items are fulfilled by our print-on-demand and specialty sourcing partners and may take 10–20 business days to arrive. Any item with a longer lead time will be noted on the product page.

You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Rates

We ship via USPS. Rates are calculated at checkout based on weight and destination.

• USPS First Class Mail (under 1 lb): estimated 3–5 business days

• USPS Priority Mail (1 lb+): estimated 2–3 business days

• Free shipping on orders over $75 (US only)

We currently ship within the United States only.

Order Tracking

Once your order ships, a tracking number will be sent to the email address on file. Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

Delivery Issues

The Sterling Petal Boutique is not responsible for lost, stolen, or delayed packages once they have been accepted by USPS and marked as delivered. If your package is lost in transit, please contact us at Robin@thesterlingpetal.com and we will do our best to assist you.

If your order was marked as delivered but not received, please check with neighbors and your local post office before reaching out. We are happy to help file a missing mail claim with USPS.

Return & Exchange Policy

Our Policy

We want you to love your purchase! We accept exchanges and store credit within 14 days of the delivery date.

We do not offer cash refunds.

Return Eligibility

To be eligible for an exchange or store credit, items must be:

• Returned within 14 days of the delivery date

• Unworn and unwashed

• In original condition with all tags attached

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• All jewelry and accessories

• Items marked as “Sale” or “Clearance”

• Headbands, sunglasses, bags, and home goods

Damaged or Defective Items

If your item arrives damaged or defective, we will make it right immediately — no questions asked. Please contact us within 48 hours of delivery with a photo of the damage and your order number. We will send a replacement or issue a full store credit.

How to Initiate a Return

• Contact us at Robin@thesterlingpetal.com or via Instagram DM within 14 days of delivery.

• We will provide a Return Authorization number (RA#) and the return shipping address.

• Ship the item back at your own expense. We recommend using a trackable method.

• Once received and inspected, we will issue your store credit or process your exchange within 3–5 business days.

Questions? We’re happy to help.

Robin@thesterlingpetal.com | @thesterlingpetal

The Sterling Petal Boutique, LLC | Kaufman County, Texas